Total calls
48,213
▲ 12.4%Last 14 days
Connect rate
63.8%
▲ 2.1%Answered / attempted
Avg. call duration
2m 41s
▼ 4.3%Connected calls
Bot containment
71.2%
▲ 5.6%Resolved without transfer
Call volume
Daily calls, last 14 days
OutboundInbound
08101214161820
Call outcomes
Share of all calls
- Resolved by bot21,904 · 45.4%
- Transferred to agent6,120 · 12.7%
- No answer11,480 · 23.8%
- Busy / rejected4,210 · 8.7%
- Voicemail3,105 · 6.4%
- Failed1,394 · 2.9%
Bots
Top bots by call volume
| Bot | Calls | Avg. duration | Containment |
|---|---|---|---|
| Collections Reminder | 14,820 | 2m 08s | 82% |
| Lead Qualification | 11,240 | 3m 14s | 66% |
| Support L1 (Hindi) | 9,870 | 3m 31s | 58% |
| Appointment Confirm | 7,315 | 1m 14s | 91% |
| Feedback Survey | 4,968 | 1m 36s | 88% |
Campaigns
Progress and connect rate
- Oct EMI Remindersrunning66% connected
18,420 / 25,000 attempted
- Diwali Offer Outreachrunning56% connected
9,310 / 15,000 attempted
- Policy Renewal Q4paused65% connected
4,200 / 12,000 attempted
- NPS Survey Sepcompleted61% connected
8,000 / 8,000 attempted